Shipping policy

Shipping Policy

At Bound & Burned, we do our best to get your candles packed, wrapped, and on their way as quickly as possible.

Processing Times

Orders are typically processed within 1-2 business days. During launches, sales, or busy periods, processing times may be slightly longer, but we’ll always keep you updated if there are any major delays.

Domestic Shipping (New Zealand)

All NZ orders are shipped with tracked shipping. Once your order has been dispatched, you’ll receive a tracking email so you can keep an eye on your package as it makes its way to you.

International Shipping

We currently ship to selected international locations. Shipping times will vary depending on destination and customs processing.

International orders may be subject to import duties, taxes, and customs clearance fees upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in the order total or shipping cost. Bound & Burned is not responsible for delays caused by customs.

Lost or Delayed Parcels

Once parcels have been handed over to the shipping carrier, Bound & Burned is not responsible for shipping delays, lost parcels, or damage caused during transit. However, if something has gone wrong, please reach out and we’ll do our best to help.

Incorrect Shipping Information

Please double check your shipping address before placing your order. Bound & Burned is not responsible for orders shipped to incorrectly entered addresses.