Refund policy

Refund & Return Policy

Due to the nature of our products, we do not accept returns or exchanges for change of mind, scent preference, or incorrect purchases.

However, if your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at hello@boundandburned.co.nz with your order number and clear photos of the issue. We’ll assess the situation and, where appropriate, arrange a replacement or refund.

To be eligible for a refund or replacement:

• The item must be unused and in its original packaging.
• Proof of purchase is required.
• Claims made outside of the 7 day window may not be accepted.

Please note:

• Minor imperfections, frosting, or slight colour variations are a natural characteristic of soy wax candles and are not considered faults.
• Bound & Burned is not responsible for damage caused by improper candle care, misuse, or failure to follow the included safety instructions.
• Shipping costs are non-refundable unless the item is confirmed to be faulty or incorrect.

If you believe there’s an issue with your order, reach out. We’ll always do our best to make it right where we can.